Privacy Policy
Effective Date: October 6, 2025 | Last Updated: December 30, 2025
Introduction
Pasadena Clinical Group ("we," "us," or "our") provides personalized mental health treatment for individuals, couples, families, and groups in California. Our Services are intended for use by United States residents only. If you are not a resident of the United States, please do not provide any information to use or otherwise use our website or Services.
This Privacy Policy is designed to help you understand how we collect, use, and share your personal information and to help you understand and exercise your privacy rights. For information about our collection, use, and disclosure of Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), please see our
Personal Information We Collect
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. For example, we may collect different information depending on whether you browse our website, request additional information, or contact us.
Information You Provide to Us Directly
We may collect the following personal information that you provide to us:
- Account Creation: We may collect information when you create an account or request services, such as your name, date of birth, email address, phone number, and address.
- Contact Us: If you use our contact forms or request information, we may collect your email address, first and last name, telephone number, address, and inquiry details.
- Forms and Submissions: Information provided when filling out forms on our website, such as appointment requests or service inquiries.
- Communications: Personal information from emails, phone calls, or other communications with us.
- Surveys and Feedback: Information provided in surveys or feedback forms.
Information Collected Automatically
We may collect personal information automatically when you use our Services:
- Device and Usage Information: IP address, browser type, operating system, device information, pages visited, time spent on pages, and other usage data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our website.
Information from Other Sources
We may obtain information about you from third parties, such as referral sources or public records, with your consent where required.
How We Collect and Process Information Through Third-Party Services
We use specific HIPAA-compliant third-party services to collect and process different types of information. Here's exactly how each service works:
How We Use Your Information
We use your information to provide our Services and for various business purposes, including administrative purposes, and to market our products and Services.
Provide Our Services
- Managing your information and accounts;
- Providing access to our website and services;
- Answering requests for customer or technical support;
- Communicating with you about your account and services;
- Processing payments and financial information;
- Scheduling appointments and managing services;
Administrative Purposes
- Detecting security incidents and protecting against fraud;
- Measuring interest and engagement in our Services;
- Improving, upgrading, or enhancing our Services;
- Complying with legal obligations;
- Enforcing our agreements and policies;
Marketing and Advertising
We may use personal information to tailor content and advertisements. We may provide you with these materials as permitted by applicable law.
How We Disclose Your Information
We disclose your information to third parties for various business purposes.
Disclosures to Provide our Services
- Service Providers: Third-party vendors who help us provide our Services, such as payment processors, IT support, and customer service.
- Business Partners: Partners with whom we jointly offer services.
- Healthcare Providers: Other providers involved in your care, with appropriate consents.
- Third-Party Services: When you use integrated third-party services.
Disclosures to Protect Us or Others
We may disclose information to comply with law, protect rights, or assist investigations.
Your Privacy Choices and Rights
The privacy choices you may have depend on applicable law.
Your Privacy Choices
- Email Communications: Opt out of marketing emails using the unsubscribe link.
- Cookies: Manage cookies through your browser settings.
Your Privacy Rights
In accordance with applicable law, you may have the right to:
- Access personal information about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request restriction of processing;
- Withdraw consent;
- Request data portability;
- Opt out of sales or sharing of personal information;
Security of Your Information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. However, no system is 100% secure.
Retention of Personal Information
We retain personal information as long as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, and comply with applicable laws.
Children's Information
For services to minors, we obtain appropriate consents. We comply with laws regarding children's privacy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website.
Contact Us
For questions about this Privacy Policy, contact us:
Pasadena Clinical Group
301 N. Lake Ave, STE 600, Pasadena, CA, 91101
Phone: (626) 354-6440
Fax: (323) 801-8264
Email: legal@pasadenaclinicalgroup.com